Guest Relations Officer

Raffles The Palm – Opened in 2021 on the western crescent of Palm Jumeirah, a luxury beach resort featuring 340 rooms, suites and villas inspired by European palaces.

Guest Relations Officer

Reporting to the Guest Relations Supervisor / Guest Experience Manager, the Guest Relations Officer is responsible for the entire guest journey, ensuring personalised, seamless service from pre‑arrival to post‑departure.

Key Responsibilities

Knowledge

• Hold thorough, practised knowledge of all Guest Relations Service SOPs; not as rules to follow, but as a foundation from which to deliver with confidence and consistency.
• Remain fully current on Raffles Brand Standards, LQA criteria, Forbes Travel Guide standards, and the expectations that define five‑star service globally.
• Maintain working proficiency across all platforms used to capture, action, and track the guest journey.
• Demonstrate accurate knowledge ...