Location
dubai
Job Type
Full-time
Posted
July 17, 2026
Job Description
We invite you to join the world of luxury hospitality at Raffles The Palm as we currently look for a Guest Relations Officer, reporting to the Guest Relations Supervisor and Guest Experience Manager.
Key Responsibilities
- Have thorough, practiced knowledge of all Guest Relations Service SOPs.
- Remain fully current on Raffles Brand Standards, LQA criteria, Forbes Travel Guide standards, and the expectations that define five‑star service globally.
- Maintain working proficiency across all platforms used to capture action and track the guest journey.
- Demonstrate accurate knowledge of all room categories, suite configurations, F&B offerings, in‑house experiences, and property‑wide facilities.
- Stay continuously informed about arriving guests, their profiles, histories, preferences, special occasions, and any intelligence gathered across all touchpoints.
- Remain current on local culture, seasonal events, and the area's social...