Guest Relations Officer | Al-Futtaim Automotive - BYD | KSA

Guest Reception & Hospitality

• Welcome all walk-in customers professionally, identify their needs, and direct them to the appropriate Sales Executive promptly
• Provide a premium hospitality experience including refreshments, lounge management, and VIP guest prioritization
• Maintain high standards of personal presentation and customer interaction aligned with OEM brand guidelines
• Ensure a warm, professional, and consistent customer experience at all times

Lead Capture & Routing

• Capture complete and accurate customer information including contact details, preferences, and visit purpose in the CRM / DMS system
• Allocate walk-in leads according to showroom rotation rules, ensuring fair distribution and adherence to SLA timelines
• Monitor Sales Executive engagement times and escalate delays or missed follow-ups to the Sales Supervisor
• Ensure zero loss of showroom traffic by maintaining strict di...