Guest Relations Executive

Company Description

Job Description

JOB DESCRIPTION

We are looking for Guest Relations Executive whose responsibilities includes to maximise the guest satisfaction and to ensure the personalized guest service and satisfaction by listening and resolving complaints and providing excellent guest service throughout their stay.

Qualifications

QUALIFICATIONS

University Degree(Tourism & Hospitality Management preferable)

Minimum two years 5* Hotel experience in an equivalent position

Good command of English

To build positive impression and guest engagement through contact with all our guests by consistently providing excellent guest service

Guest satisfaction oriented with problem solving and persuasive skills

Excellent communication and coordination skills with positive attitude

Detail oriented and have analysis skills

Complaint handling and negotiation skills

Outg...