Guest Relations Executive: Elevate Welcomes & Service

A Guest Relations Executive is responsible for make the guest feel at home by extending a warm welcome assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing

As a Guest Relations Executive you are responsible for serving guests in a friendly timely and efficient manner to deliver an excellent Guest and Member experience. AGuestRelationsExecutivewill also be required to have extensive knowledge of menu offerings. Specifically you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly timely and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards including uniform dress code cleanliness and personal hygiene
• Assists callers courteously and pro...