Guest Relations Assistant

Kennet Serviced Apartments -
We are looking for an ambitious individual to join our sister company - Kennet Serviced Apartments as as a Guest Relations Assistant in managing the daily operations and business development of Kennet Serviced Apartments. This position offers a great opportunity for someone who is passionate about customer experience and can contribute to exceptional guest experiences whilst working in a dynamic environment.
Key Responsibilities
* Manage guest communication, check-ins/check-outs, key safes, deposits when required
* Handle guest inquiries, requests, and complaints promptly and professionally when required
* Offer the highest level of customer service to our guests at all times
* Provide information about hotel services, facilities, and local attractions
* Meet/greet guests
* Think and action ways we can develop the business – partnerships, ongoing repeat bookings
* Coordinate guest services and special requests – incl...