Guest Experience Specialist - 5-Star Hotel

The Royal Portfolio is seeking a dedicated Guest Relations Officer at The Silo Hotel in Cape Town. This role involves ensuring that guests feel welcome and their needs are attended to at all times, building strong relationships, and living up to the company's vision.

The ideal candidate should have a tertiary degree in Hospitality Management, at least two years of experience in a 5-star environment, and the ability to multitask under pressure. Responsibilities include managing guest queries, preparing for arrivals, and liaising with other departments to ensure excellent service.