Guest Experience & Reservation Specialist - Principessa Forte dei Marmi

Marriott International · Lucca, Tuscany, Italy

Location

Lucca

Job Type

Full time

Posted

July 11, 2026

Job Description

POSITION SUMMARY
We are looking for a Guest Experience & Reservations Specialist to deliver exceptional service throughout the guest journey, from the reservation stage through to departure. This role serves as a key point of contact for guests, ensuring a personalized and seamless experience while supporting reservation operations and maintaining the highest standards of hospitality.
Key Responsibilities Welcome and assist guests throughout their stay, ensuring a personalized, attentive, and memorable experience.
Promote the hotel, Marriott services, and local experiences by providing recommendations, directions, and tailored information to guests.
Handle guest requests and support the resolution of complaints or service-related issues, ensuring high levels of guest satisfaction.
Support Front Office operations, including check-in and check-out procedures, and assist with the management of internal and external telephone commun...
        

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