Location
SIEM REAP
Job Type
Full-time
Posted
July 15, 2026
Job Description
**Description:**
To ensure the smooth and efficient running of the Guest Experience section within the Front Office Department.
**Qualifications:**
Customer Service
§ Delivers the brand promise and provide exceptional guest service at all times.
§ Provides excellent service to internal customers as appropriate.
§ Be familiar with the hotel’s products and services and policies.
§ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ Maintains positive guest and colleague interactions with good working relationships.
§ Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
§ Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
§ Ensures Rooms Division meets the H...
To ensure the smooth and efficient running of the Guest Experience section within the Front Office Department.
**Qualifications:**
Customer Service
§ Delivers the brand promise and provide exceptional guest service at all times.
§ Provides excellent service to internal customers as appropriate.
§ Be familiar with the hotel’s products and services and policies.
§ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ Maintains positive guest and colleague interactions with good working relationships.
§ Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
§ Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
§ Ensures Rooms Division meets the H...
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