Guest Experience Manager - Sabi Sand

Overview

Award‑winning Game Lodge based in Sabi Sand is looking for a Guest Experience Manager to be the custodian of the guest journey across the entire property. In this leadership position the manager will shape, deliver and continuously refine a guest experience that is emotionally resonant and deeply personal, ensuring every guest interaction from pre‑arrival to post‑departure reflects the brand’s values, sense of place and commitment to presence, warmth and intuitive service.

Key Responsibilities

• Guest Journey Ownership : Accountable for the integrity and execution of the end‑to‑end guest journey (pre‑arrival, arrival, in‑stay, departure, post‑stay); design and protect key guest rituals, moments and transitions; ensure consistency while respecting the unique character of the lodge; curate experiences for VIPs, repeat guests, special occasions and long‑stay guests; act as escalation point for complex or sensitive situations.
• E...