Guest Experience Manager (Front Desk Manager)- Operational and Strategic Leader of the Guest Jo[...]

Guest Experience Manager (Front Desk Manager)- Operational and Strategic Leader of the Guest Journey at Kimpton Sevn Dubai (Pre-Opening)

Hotel: KI - Sevn Dubai (DXBDB), Business Bay

A Role That Brings Leadership, Service Excellence & Guest Experience Together

At Kimpton Sevn Dubai, we are looking for a Guest Experience Manager (Front Desk Manager) who understands that the Front Desk is more than a place—it is the heartbeat of the guest journey. This role is about creating seamless arrivals, memorable departures, and exceptional experiences in between.

You will lead the Front Office team to deliver personalized service, operational excellence, and genuine hospitality while ensuring every guest interaction reflects the unique personality of Kimpton. Working closely with all hotel departments, you will create an environment where guests feel welcomed, recognized, and cared for from the very first moment.

Key Responsibilities