Guest Experience Maker (GEM) - Six Senses The Palm Dubai

Guest Experience Maker (GEM) - Six Senses The Palm Dubai

Hotel: SX - The Palm, Dubai (DXBDP), West Crescent, Palm Jumeirah, P.O. Box 60606

Responsibilities include the following:

• Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
• Ensure rooms are checked prior to guest’s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
• Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

• Diploma or equivalent and at least 2 years’ experience within a luxury hotel...