Guest Experience Lead - Hospitality & Operations

Koufu Pte Ltd. is seeking an experienced customer service professional to enhance guest experiences at their Marina Bay Sands location. Candidates should have a minimum of 3 years in customer-facing roles and possess strong communication and problem-solving skills.

The role involves attending to customer feedback, coordinating with foodcourt tenants, and monitoring operations to ensure quality service. A passion for guest satisfaction and a resilient mindset are essential for success in this dynamic environment.