Guest Experience Lead — Front Office (Discounted Stays)

Park Hyatt Auckland is hiring a Guest Service Officer – Front Office in Auckland CBD. This full-time, permanent role focuses on delivering exceptional service to our discerning guests, from check-in to check-out and handling guest inquiries with care.

You will manage guest accounts, promote hotel facilities, and collaborate with other departments to ensure a high level of guest satisfaction, while adhering to hotel policies and safety standards.