Guest Experience & Front Desk Duty Manager

Crowne Plaza Queenstown, part of IHG, is seeking a Duty Manager to lead a front-office team and deliver memorable guest experiences on a rotating schedule. You will coordinate with departments to resolve issues, supervise check-in/out, monitor alcohol service, and uphold our wellbeing and service standards.

The role emphasizes training, recruitment, and bookings management, with responsibility for handling crises and driving guest loyalty through the IHG One Rewards program.