Guest Experience Executive (Security)

We are seeking a committed and service-oriented Guest Experience Executive to join our hospitality team. This role has been thoughtfully redesigned to integrate security operations with selected concierge and call centre responsibilities, play a pivotal role in ensuring the safety, comfort, and satisfaction of hotel guests through proactive engagement, vigilant security monitoring, and professional call handling. This is a multi-functional role best suited for individuals with strong situational awareness, service excellence, and the ability to respond effectively to both guest needs and security-related matters. Responsibilities:

1. Guest Experience & Concierge Services

• Deliver warm, professional, and personalized service throughout the guest journey-from arrival to departure.
• Handle VIP guest arrangements and ensure special requests are fulfilled accurately.
• Provide recommendations for local attractions, dining...