Guest Experience Coordinator at Cactus Club Cafe

Elevate guest satisfaction as a Guest Experience Coordinator at Cactus Club Cafe. Your role will focus on enhancing brand reputation through exceptional communication and feedback management.

Join a fast-growing and innovative team at Cactus Club Cafe, where hospitality is at the heart of everything we do. As a Guest Experience Coordinator, you will utilize your skills in guest services and customer success to transform feedback into positive experiences. You will be responsible for managing guest communications, providing insights to location operators, and strategizing response techniques to elevate the brand experience.

Key Responsibilities:
• Manage guest feedback across all channels effectively
• Guide 41+ locations with actionable insights
• Oversee the 1–3 star feedback pipeline processes
• Leverage AI tools to streamline guest communication
• Track metrics on guest sentiment and brand reputation

Requirements:<...