Grupo QuintoAndar | Analista de Resolução de Conflitos (CSI)

Analista de Resolução de Conflitos (CSI) – QuintoAndar

Sao Paulo, Brazil | Hybrid | Senior | Full-time | Posted July 8, 2026

Core Responsibilities

• Manage end-to-end resolution of complex tickets from third-level channels such as Social Media, Procon, and special cases.
• Conduct detailed investigative analysis of customer history to identify root problems and propose fair solutions.
• Make proactive phone calls to negotiate agreements and resolve operational issues.
• Provide detailed information and technical defenses to the legal team for civil processes and regulatory demands.

Requirements

• Proven experience in high-complexity customer service or conflict mediation, particularly in channels like Reclame Aqui, Procon, or social media.
• Strong analytical skills to interpret complex scenarios and make autonomous decisions.
• Excellent verbal communication and proactive approach...