Group CRM & Loyalty Transformation Lead

What you'll do

In this role, you’ll help shape the next chapter of how we connect with our customers. You’ll lead the transformation of our CRM and loyalty approach, bringing together data, technology, insight and creativity to create more personalised and engaging experiences across our centres.

• Bring our CRM and loyalty transformation roadmap to life, turning strategy into clear priorities, practical plans and measurable progress.
• Help evolve McArthurGlen Club into a more compelling loyalty proposition that creates value for our customers and supports business growth.
• Use customer data, insight and performance trends to improve how we engage, retain and reactivate customers.
• Partner closely with Digital, Technology, Data, regional teams and external partners to improve our platforms, journeys and personalisation capabilities.
• Create simple, scalable ways of working so teams across Group, reg...