Governance Specialist - Tier 1

Job Description
The Avaya Governance Analyst I supports governance, compliance, documentation, and operational oversight activities within a large enterprise contact center environment. This role focuses on ensuring adherence to established standards, maintaining governance records, supporting reporting activities, and assisting with risk and compliance processes.
The ideal candidate is detail-oriented, demonstrates strong professional judgment, and has the ability to identify inconsistencies, evaluate information, and follow governance processes in a structured environment. This position is governance-focused and does not involve engineering, administration, architecture, implementation, or advanced technical troubleshooting.

Key Responsibilities
• Support governance programs and operational oversight activities for enterprise contact center platforms.
• Maintain governance documentation, inventories, process documentation, and records.
• Review data, reports, ...