Global support engineer [mid-level]

*Please, submitting your CV in English will be a plus!**

As Global Support Engineer, you will have the opportunity to be part of the transformation into a company in hypergrowth, besides being able to know other international cultures.

Want to be part of this transformation? So this position is for you!

Responsibilities:

• Troubleshoot issues and bugs related to the core PAM/IAM functionality and its integrations

• Maintain high responsiveness on support tickets and meet SLA expectations

• Collaborate with cross-functional teams while providing accurate updates and guidance to customers

• Escalate advanced or high-impact issues to the right internal teams with proper context

• Document each support case clearly and contribute actively to the team s knowledge repositories

• Analyze recurring incidents to recommend improvements in documentation, automa...