Global Service Desk Technician (Tier 1)

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KBR is looking for a Global Service Desk Technician (Tier 1) to serve as the first point of contact for end users across a global, follow-the-sun IT Service Desk. This role provides first-line technical support for account administration, hardware, software, access, and authentication issues while ensuring incidents and service requests are managed effectively through established IT service management processes.

The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced support environment. Success in this role requires strong communication skills, adherence to service levels, accurate ticket documentation, and the ability to collaborate effectively with colleagues and end users across multiple regions, time zones, and cultures.

In September 2025, KBR announced that we are spinning our Mission Technology Solutions business into a separate public company. . The Mission Techno...