Global Policy Translation & SOPs Lead

TikTok is seeking an Operations Specialist to serve as the bridge between Policy and frontline teams, translating policy intent into clear, scalable workflows, SOPs, and knowledge bases. You will own knowledge management and policy update processes, ensuring consistent application across operations.

Leveraging quality metrics, escalations, and user appeals, you will identify execution gaps, improve decision consistency, and strengthen risk controls across global markets and BPO partners.