Global IT Service Management Lead

Purpose

As the Global IT Service Management Lead, you would play a key role in shaping and transforming BVI’s global IT delivery and support organization. Reporting directly to the VP, Global IT (CIO), you would lead the evolution of our IT Service Management function, helping create a proactive, scalable, and associate-focused support model across our international sites. In this highly visible player-coach role, you would combine strategic leadership with hands‑on execution — improving ITIL processes, enhancing the global Service Desk, optimizing ITSM tools, owning End User Compute and leveraging AI-driven automation to improve the employee experience and operational efficiency within a regulated MedTech environment.

Key Responsibilities

• Build and lead a unified Global Service Desk supporting international teams and manufacturing sites
• Partner with internal IT teams and external Managed Service Providers (MSPs) to ensure consistent, high-q...