Global Intraday WFM & AI Automation Specialist

DBA-Verwaltungs-Gmbh in Kuala Lumpur is seeking a Global Intraday Coordinator to manage real-time performance across global customer service contact centers. The ideal candidate will have a strong background in Workforce Management, analytical skills, and the ability to communicate effectively across cultures.

This role includes responsibilities such as monitoring service levels, leading incident response, and driving efficiency through automation. A bachelor’s degree and experience in WFM tools are preferred.