Global Head of Customer Support & Success

Makepay is seeking a Head of Customer Support / Success to build the support and success operating system as the company scales across various merchants and regions. This leadership role involves designing the global support functions and improving merchant onboarding and support response quality.

Key responsibilities include defining metrics, hiring and managing teams in Dubai, and creating a reliable feedback system. The ideal candidate should have strong leadership experience, operational discipline, and familiarity with customer support tools.