Global Head of Contact Center & Conversion Excellence

SHA in Ibiza is seeking a Director of Contact Center Operations to lead transformation initiatives across sales, operations, and marketing. The ideal candidate will have 10–15 years of experience, specifically in leading contact centers and driving conversion strategies utilizing AI and technology.

This role focuses on building a high-performing team capable of managing sophisticated client interactions and delivering exceptional service. Candidates fluent in English and Spanish are preferred, with an opportunity to influence SHA's international expansion strategies.