Global Customs Operations & Performance Management (Manager) (Kuala Lumpur, MY)

Objectives of the Position

• Lead and oversee the team in delivering customs services, including customs verification and documentation review, ensuring alignment with service expectations.
• Foster strong relationships with internal business partners by understanding their requirements and delivering high-quality, collaborative, and responsive support.
• Coordinate effectively with external service providers to ensure seamless operations and alignment with service standards through proactive engagement and collaboration.
• Manage quality assurance related to overseas delivery services, ensuring timely resolution and continuous improvement.
• Oversee risk management activities for the team, including access control, data protection, business continuity planning, and regular risk assessments.
• Drive knowledge management initiatives by maintaining up-to-date documentation, facilitating structured reviews, and assigning ...