Global Customer Quality Lead: Problem-Solving & Prevention

Job SummaryThe Global Customer Quality Manager is responsible for protecting the customer experience across global operations by leading structured problem‐solving, ensuring rapid containment, and driving systemic corrective actions.This role owns the end‐to‐end management of customer quality issues, ensuring effective resolution, robust read‐across deployment, and prevention of recurrence across all regions and product lines.ResponsibilitiesServe as the primary global interface for customer quality issues and escalationsEnsure rapid containment, clear communication, and timely resolution of all customer complaintsLead customer reviews, reporting, and executive‐level updates on issue statusOwn and enforce disciplined problem‐solving using 8D, 5‐Why, and root‐cause methodologiesEnsure quality of root cause, corrective actions, and verification of effectivenessDrive standardization of problem‐solving across all plants and regionsLead structured read‐across process to prevent recurrenc...