Global Customer Experience Team Lead - SLA Excellence

Deliverect is looking for a Customer Experience – Team Lead to oversee a global support team. In this role, you will manage 10-12 frontline and premium support specialists, ensuring the delivery of exceptional customer service and efficient resolution of technical issues.

Your responsibilities include coaching team members, optimizing workflows, and collaborating with various stakeholders to align support strategies. The ideal candidate should be adept at managing operations and exceeding service level agreements while driving customer success globally.