Global Contact Center Forecasting & Staffing Lead

LexisNexis Legal & Professional is seeking a data‑driven Workforce Planning Analyst to shape forecasting and staffing for customer support across a global scale. You will partner with Customer Support leadership and Global Strategy to drive service level outcomes using real‑time analysis and reporting.

The role focuses on identifying risks, enabling change, and delivering data‑driven insight to improve productivity and service levels across multiple contact centers worldwide, with a hybrid work