Global Banking - Hong Kong Payments Client Service Account Manager - Associate

Join JPMorganChase's Payments Client Service team in Hong Kong and take ownership of a portfolio of financial institution and non-bank financial institution clients. You will be the trusted point of contact for escalations, service reviews, and day-to-day client management. This role suits someone who is client-focused, digitally savvy, and motivated to continuously improve the client experience in a fast-evolving payments environment.

As a Payments Client Service Account Manager - Associate in Global Banking, you will independently manage a portfolio of financial institution and non-bank financial institution clients, serving as their primary contact for payments, account management, and service matters. You will conduct regular service reviews, analyze client data to identify trends and improvement opportunities, and partner with internal teams to resolve issues and drive satisfaction. Beyond day-to-day service delivery, you will actively contribute to process improvement an...