German-speaking Support Specialist at a tech giant

Join a leading tech company as a German-speaking Support Specialist in Portugal. You’ll support customers with online orders, deliveries, returns, refunds and payment-related questions, while working remotely from Portugal with relocation support and accommodation available

Your Profile

You are fluent in German and English
Highly detail-oriented with a strong sense of accuracy
Can handle complex tasks with minimal supervision
Are a good problem solver and committed to customer-focused solutions
Flexible, willing to handle varying workloads, including occasional overtime
Team-oriented, successful in a collaborative environment

Your Responsibilities

Manage complex issues throughout the entire lifecycle of online orders
Communicate effectively with customers via phone and email to resolve issues
Coordinate with partners to optimise issue resolution and increase customer satisfaction
Maintain detailed records of transactions and custome...