German-speaking Customer Service Lead

Confidential · Sweden, Västra Götaland County, Sweden

Location

Sweden

Job Type

PERMANENT - FULL_TIME

Posted

June 29, 2026

Job Description

Job Description
We are looking for a Customer Service Team Lead for our client in Gothenburg, Sweden!

This is an opportunity to take full operational ownership of a growing customer service team in the German market. The role is highly hands-on, combining daily customer contact with team leadership, operational structure, and continuous improvement.

About the company

Our client is a fast-growing logistics technology company that helps ambitious small businesses manage shipping more efficiently through a digital platform for pricing, comparison, booking, and tracking.

What will you do?
Be hands-on in the daily schedule, spending at least 60% of your time on chats, calls, emails, and escalations.

Own customer service operations across customer service, claims, and invoice-related errands.

Take ownership of escalation cases and act as the final line of support for the team ...

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