German Speaking Customer Service Advisor

German Speaking Customer Service Advisor

Our German-speaking Customer Service Advisors work on behalf of a global customer-centric company, supporting consumers from around the globe.

Your new career will involve providing exceptional customer experiences, primarily through inbound calls. You will be dealing with product orders, payments, missing orders, product information requests and recommendations. Even though this is a customer-focused role, you will be required to work towards performance-based targets actively.

Responsibilities

• Deliver high-quality customer service through inbound calls, handling product orders, payments, missing orders, product information requests and recommendations.
• Take ownership of high-profile, escalated cases from beginning to resolution.
• Manage work orders within business SLA’s.
• Proactively offer solutions to any issues or concerns that customers might face.
• Consist...