German Groups & Group Series Specialist

Duties

Quoting & Reservations

• Assess client needs in terms of special interests, special needs and affordability / budget.
• Acknowledge receipt of written requests received from agents.
• Respond to written requests and provide written confirmations.
• Ensuring all client files are filed according to company standards and are up to date.
• Loading of PCM’s for all series.
• Loading reservations on Tourplan.
• Ensure confirmation of services with suppliers.
• Documentation Management of all Reservations:
• Itinerary planning and layout
• Compile Guide packs for Tourguides
• Vouchers
• Rooming lists
• Filing
• Handling of client complaints on spot together with the tour guide.
• Manage MOD phone and queries as required.
• Stay in constant communication with agents regarding status of utilization of series, payment requirement...