Gerente De Repair Center (Smartphone)

Overview

LATAM Repair Center Manager Vivo is looking for an AfterSales Manager for the LatAm team.

Responsibilities

• LatAm Smartphone Repair Centers Development Management (Mexico, Chile, Peru, Colombia, Panama).
• Customer service satisfaction and KPI management in Latin America, following up on achieving local assessment service goals.
• Implementing the headquarters' overseas customer service work plan and service strategy.
• Formulating service policies and processes development, promoting service content implementation, and planning service innovation activities.
• Manage market product reputation information and quality issues.
• Manage local service team of agents and service providers, handling customer and user complaints in Latin America.

Qualifications

• Bachelor's degree or above, with at least 1 year of relevant service work experience; strong consumer-oriented service awareness...