Genesys Cloud CX Solution Architect and Support Lead

Application Tech Support Practitioner Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Genesys Cloud CX Good to have skills : Genesys Contact Center QM Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application systems they rely on. This role requires attentiveness to client needs and a commitment to maintaining the reliability and performance of world-class systems. The practitioner dedicates time to understanding client issues thoroughly, ensuring clear communicati...