Location
subang jaya
Job Type
Full-time
Posted
June 11, 2026
Job Description
Responsibilities
- Deliver service in line with agreed controls and procedures to ensure high-level customer service for internal and external customers
- Driving performance (efficiency, quality, hygiene) management of your team member to meet all SLA’s
- Will be responsible for training your team on product, process & policy and keeping your team up to date on policy/process update/policy disseminations
- Continuously improve the delivery process to attain a consistent & stable level of operations
- Manage relationships with client, liaising with internal stakeholders and external partners regarding all things related to the business
- Manage escalations and provide timely resolution
- Basis RCA, effective coaching & feedback to be shared with team members
- Conduct performance reviews of each team member and explain / set career development path & opportunities for team members
- Identify new opportu...