Gbs Billing Inquiry Associate (Medellín)

Job Summary

This position processes bills and creates and distributes various billing reports. He/She prints, reviews, and assembles invoices, preparing billing adjustments and performing research as needed. This position exercises great attention to detail and ensures all steps of the system billing process are followed in the proper order.

Responsibilities

• Prepares daily reconciliations and analyzes source documents.
• Ensures accuracy of customer records and responds to customer inquiries as needed.
• Identifies, researches, and resolves any errors or customer disputes.
• Edits billing-related information, updates customer’s invoicing, and ensures proper support documentation is included.
• Reviews customer contracts for new pricing and updates customer exception lists.
• Creates and processes manual billing entries and reviews and compares billing to customer rates.
• Processes transportation records thro...