GBS Billing Inquiry Associate (Colombia)

Job Summary

This position assists customers by researching and responding to inquiries concerning their bill/s. He/She researches and processes adjustments.

Responsibilities

• Review and prepare internal paperwork for sending charges to other countries
• Communicate with internal stakeholders for WWF clarifications
• Analize billing-related information and ensures proper support documentation is included.
• Creates and processes international manual billing entries.
• Adds and maintains customer account information and requirements within various billing systems.

Qualifications

• Prior billing experience (Prefer)
• Working knowledge of Microsoft Word, Excel, Access, and Outlook
• Bachelor’s Degree in Administrative careers or related
• English knowledge (Prefer)

Monday to Friday: 6:30 am - 3:30 pm (44 weekly hours - after July 15th, 42 hours per we...