Location
ottawa
Job Type
Full-time
Posted
July 16, 2026
Job Description
Join Accenture Song as a Functional Lead, focusing on CCaaS transformations. Utilize your experience in customer journey mapping and functional analysis to influence project outcomes and stakeholder alignment.
In this role, you will oversee analysis activities, drive value-led solutions, and mentor junior analysts. You will collaborate closely across teams, shaping solution scopes while managing backlogs and functional documentation. This dynamic position invites innovative thinkers who can effectively translate customer needs into actionable solutions.
Key Responsibilities:
• Manage end-to-end analysis activities for scoped projects
• Validate and sign-off on requirements with business teams
• Collaborate on defining solution scopes and roadmaps
• Facilitate stakeholder workshops and design sessions
• Ensure adherence to internal governance standards
Requirements:
• 5+ years in Business Analysis or Functional L...
In this role, you will oversee analysis activities, drive value-led solutions, and mentor junior analysts. You will collaborate closely across teams, shaping solution scopes while managing backlogs and functional documentation. This dynamic position invites innovative thinkers who can effectively translate customer needs into actionable solutions.
Key Responsibilities:
• Manage end-to-end analysis activities for scoped projects
• Validate and sign-off on requirements with business teams
• Collaborate on defining solution scopes and roadmaps
• Facilitate stakeholder workshops and design sessions
• Ensure adherence to internal governance standards
Requirements:
• 5+ years in Business Analysis or Functional L...
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