Functional Associate – CCaaS & Agentic AI (Amazon)

Location: REMOTE / Toronto, Ontario This job allows you to work remotely.

Our client is a leading technology solutions provider with over 600 professionals across 14 offices in North America. At the forefront of innovation, they deliver cutting‑edge solutions rooted in integrity, accountability, and technical excellence. Their employees serve as ambassadors, ensuring partners receive world‑class service through transformative communication technologies.

We are seeking a Functional Associate to support contact center modernization and Agentic AI initiatives within our Amazon Connect practice. This role is ideal for a detail‑oriented professional who excels at bridging the gap between business needs and technical delivery.

You will contribute to the creation of delivery‑ready functional artifacts, working closely with Business Analysts and Functional Leads to document requirements and map out seamless customer and agent journeys. This is an excellent opportu...