Full-Time Customer Service Representative Nors

Advance your career with Nors as a Customer Service Representative, where you will focus on resolving customer issues and enhancing service quality. Full-time role with ample growth opportunities.
As a Customer Service Representative, your main goal will be to address customer complaints and provide tailored solutions. You will require a strong sales or marketing background, alongside technical expertise, to communicate effectively with clients and technicians alike. Building rapport will be key, as you become a trusted resource for our customers while ensuring safety is always prioritized.
Key Responsibilities:
• Handle complaints and deliver appropriate solutions
• Engage customers to improve their overall experience
• Assist in training novice technicians on best practices
• Maintain detailed organization of work materials
• Track customer satisfaction and report trends
Requirements:
• Sales/Marketing certification or diploma required
• Familiarity with...