Fulfillment Manager - Liloan, Cebu

Job Summary

Responsible for overseeing all aspects of the order fulfillment process. It involves managing the warehouse staff, coordinating with logistics providers, and implementing efficient processes to optimize productivity and customer satisfaction.

Key Responsibilities and Duties

• Oversee the end-to-end process of fulfillment center.
• Develop and maintain efficient order processing workflows to streamline the movement of orders from receipt to dispatch.
• Implement and oversee quality control measures to ensure each order is picked, packed, and shipped with a high degree of accuracy.
• Monitor order processing timelines to ensure compliance with established service level agreements (SLAs) and customer expectations.
• Collaborate with the IT department to integrate and optimize order management systems (OMS) and warehouse management systems (WMS) for seamless order processing.
• Conduct regular audits ...