Front Office Trainee

A Front Office Trainee assists in daily Front Office operations and works with customers and guests as part of a project that demonstrates your ability to work in the hotel management sector.

What will I be doing?

• Ensure accurate and efficient running of reception including check in/out procedures
• Respond to Guest queries in a timely and efficient manner
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
• Demonstrate a high level of customer service at all times
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Understand correct procedures regarding the acceptance of foreign currencies, credit cards and ca...