Job Description
POSITION OVERVIEW
To deal with all guest enquiries, questions and requirements for reservations of Hotel rooms in helpful and speedy manner. To support all other departments, especially reception ensuring that all guests have an enjoyable stay with us. To be responsible for the day-to-day duties with accepting and entering individual and group reservations. Resolve guest problems and complaints as appropriately and professionally as possible.
MAIN RESPONSIBILITIES
Duties
Apply thorough working knowledge of the front office operations.
Assist in conducting training for all Front Office employees.
Direct daily front office operations.
Greet and escort Very Important Guests (VIP’s).
Ensure efficient and courteous reception service.&...