Front Office Supervisor

Job Overview

Salayel Hospitality is seeking an experienced and guest-focused Front Office Supervisor to support daily front office operations and deliver exceptional guest experiences. The ideal candidate will assist in supervising the front office team, ensure smooth check-in and check-out processes, handle guest concerns efficiently, and uphold brand service standards at all times.

Key Responsibilities

• Supervise daily front office operations including reception, guest services, and concierge activities
• Ensure smooth and efficient guest check-in and check-out processes
• Handle guest feedback, complaints, and special requests in a professional and timely manner
• Support the Front Office Manager in scheduling, training, and performance monitoring of team members
• Ensure compliance with hotel policies, SOPs, brand standards, and UAE regulations
• Coordinate with Housekeeping, F&B, and Maintenance to ensure seamle...