Front Office Shift Leader

Responsibilities

• Lead and supervise front desk team during assigned shifts, providing guidance, support, and performance feedback.
• Manage check‑in and check‑out procedures ensuring accuracy and efficiency.
• Address and resolve guest complaints and concerns with professionalism and empathy, escalating complex issues when necessary.
• Monitor front desk operations to ensure compliance with company policies and procedures.
• Schedule staff shifts and manage coverage to maintain adequate staffing levels.
• Train new team members on front desk protocols, systems, and customer service standards.
• Maintain accurate records of guest information, reservations, and transactions using front desk software.
• Coordinate with other departments to ensure seamless guest experiences and operational continuity.
• Manage cash handling, payment processing, and financial reconciliation procedures.
• Identify opportunitie...