Front Office Operations Agent

Hotel & Conference Centre based in Durbanville is looking for a Front Office Operations Agent.

Duties:
 
Welcome guests and provide a professional first impression.
Perform guest check-in and check-out procedures.
Answer, screen and transfer incoming telephone calls.
Handle guest enquiries, requests and complaints promptly and professionally.
Allocate rooms and assist guests with hotel orientation.
Bill guests for additional services and amenities.
Maintain guest records and update internal databases.
Administer petty cash during shifts.
Maintain key control and daily key register.
 
Administration:
 
Manage room maintenance reports and follow up on outstanding items.
Process daily departure documentation and distribute to Accounts.
Distribute incoming emails to relevant department...